Discover how a $25 billion global biotechnology company transformed employee wellness and engagement across their sites in the USA.
Client Profile
Name: Tokyo and New York-based $25 billion global biotechnology company
Industry: Biotechnology, Imaging, Healthcare and Materials Science
The organization faced a common challenge in a fast-paced work environment: supporting employee well-being while maintaining productivity. Stress, musculoskeletal issues, and overall health concerns were prominent in employee surveys, prompting the need for a comprehensive wellness initiative. They sought a strategic partner to integrate wellness into their corporate culture, making it both accessible and impactful.
The organization aimed to:
Engagement Overview: The organization partnered with Excel Wellbeing Solutions, impressed by their tailored approach and broad service offerings. The partnership centered on integrating wellness into the organization's daily operations while aligning with the company's annually changing "pillar of health," ensuring relevance and resonance across diverse work sites throughout the USA.
Strategic Blueprint: Excel Wellbeing Solutions collaborated closely with the organization to develop customized wellness strategies for each site. Recognizing that employees at manufacturing sites had more musculoskeletal needs while desk-based corporate sites faced higher stress levels or were more interested in holistic well-being, and so Excel Wellbeing Solutions tailored services accordingly. Key offerings included:
A standout initiative was the organization's "Mind & Spirit" pillar throughout 2024, where Pantea and the team at Excel Wellbeing Solutions provided a sound bowl session. This soothing and unique experience was praised by employees for its relaxation benefits in the middle of a busy workday. Our Wednesday Wellness sessions were another highlight.
Execution: The implementation was seamless, thanks to Excel Wellbeing Solutions' professionalism and use of "Groupize," the organization's scheduling platform. Excel Wellbeing Solutions integrated effortlessly into existing systems, ensuring efficient coordination, a challenge the organization had sometime faced with previous vendors. Each wellness fair and monthly session was carefully designed to align with the company's health themes and address site-specific priorities.
Regular massage, reflexology, and sound bath sessions helped employees manage stress and relieve musculoskeletal discomfort across diverse work environments.
Employee engagement reached 68% as staff embraced the variety and consistency of wellness offerings nationwide.
Sound bowl experiences aligned with the company's Mind and Spirit objective delivered meaningful relaxation during the workday.
Customized programming ensured different sites received targeted wellness support tailored to their unique needs and building space.
Achievements Unlocked: While formal metrics for absenteeism and healthcare costs are yet to be implemented, the organization has seen remarkable improvements in employee engagement, with engagement rates reaching 68%. Feedback from wellness fairs and sessions has been overwhelmingly positive, with employees reporting reduced stress and improved overall well-being.
Massage and reflexology sessions have been particularly popular, offering much-needed relief for those with musculoskeletal discomfort. The sound bowl session stood out as a unique success, aligning perfectly with the "Mind & Spirit" theme and leaving a lasting impact on the organization's employees.
Client Reflections: The Organization's Benefits Team reflected that the Excel Wellbeing Solutions team are “excellent” and that Pantea “knows [their] business so well”. They would “absolutely recommend” Excel Wellbeing Solutions to other organizations looking for a wellness partner as “the amount of offerings are excellent” and this “gives employees lots of choice”. They commented on Excel Wellbeing Solutions' professionalism, that “always delivers”, furthering this in saying that “if [they] come up with new wants and needs, Pantea is flexible and supports that. She has great ideas.”
One employee noted, "between the stretching exercises in the morning and massages, I've experienced noticeable pain relief in my back and shoulders. I hope everyone tries a massage at least once—the therapists are excellent."
Future Pathways: Looking ahead, the organization plans to expand its wellness offerings, with Reiki on the horizon for the upcoming year. The company will also begin tracking absenteeism, healthcare costs, and morale to further demonstrate the program's impact.
Excel Wellbeing Solutions remains committed to supporting the organization's wellness journey, ensuring that each new pillar of health is met with innovative, impactful solutions that promote a healthier, more engaged workforce.
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